Shipping, Returns & Payment Policies
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a refund number.
2. Mail your returned item to:
Returns Department [Refund Number]
400 Blue River Parkway
Silverthorne, CO 80498
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items cannot be returned if they are opened. These include books, DVD, and CD’s (unless there is a manufacturer defect). This is a federal law.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee; this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color if it is available in stock. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Accepted Methods of Payment
- Credit Card (Visa, Master Card, American Express, Discover)
- Check/Money Order (if items are purchased at the store; not applicable for online purchases)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.